- Boosting Quality and Innovation
- Boosting the Strategic Value of Customer Interaction
- Does Your Executive Team Understand Staffing Tradeoffs?
- History’s Most Powerful Consumer Movement?
- Ten Things Senior Level Managers Should Know about Customer Contact Centers
- The 12 Principles for Building Profitable Customer Relationships
- The Customer’s Perspective: A Dozen Ways to Get Better Service
- The Essential Role of Today’s Front Line Managers
- The Measures Every Contact Center Should Have
- The New Era of Customer Relationships
- The Strategic Role of Workforce Management
- Updating Your Customer Access Strategy for Social Media
- Value Proposition: A New Era In Customer Service
- Social Media Is Changing Customer Service
- Will Social Communities and Mobile Apps Replace Call Centers?
- Have Call Center Fundamentals Changed?
- The Value of the Contact Center
- Traits of the Best Leaders
- How I Got into this Field
- An Overview Of My New Book
- Is Social Media a Channel or a Strategy?
- How Companies are Shaping Access Strategies that Further Their Brands
Results
Videos
Testimonials
Typical Client Results
Brad's Videos
Satisfied Clients
What would it be worth to you, your customers, your organization, if:
- You could harness the full combined potential of social media, the call center (contact center), peer communities, and self-service capabilities, to reach and serve customers where they are?
- Your entire management team understood the organization-wide role in building customer relationships…
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“Your presentation helped to make this conference one of the most effective we have ever experienced. The wealth of information you provided in such a short time frame was extremely beneficial to our management staff.”
Donnell Adams
Associate Commissioner
U.S. Social Security Administration
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