73% of contact centers say the complexity of customer contacts is increasing. (Source: ICMI)

73% of recruiters have hired a candidate through social media. (Source: Jobvite)

Job posts get 36% more applications if accompanied by a recruiting video. (Source: Jobcast)

A strong talent brand (i.e., what talent thinks, feels, and shares about your company as a place to work) reduces cost per hire by more than 50% and lowers turnover rates by 28%. (Source: LinkedIn)

More statistics relevant to customer service can be found in Statistics, under the Resources section.

For more thoughts on hiring, read the latest issue of The Edge of Service, Issue 14: Hiring for Service: It’s Time for a Rethink.