Press Interviews with Brad

Brad is close to developments in customer service and customer relationships, and can usually respond to your deadline quickly. Past interviews have covered:

Industry trends, statistics
Call centers – e.g., changing nature, growing or declining
Social media – how it’s changing service
Outsourcing – growing or declining, international
Customer service – good and bad examples
Privacy and security issues
Customer expectations – how they are changing

To arrange an interview, please contact Brad directly at:

Email: Brad (at) bradcleveland.com
Tel: 410-864-0212

Contact Info

Brad Cleveland Company LLC
112 Baldy View Lane
PO Box 1466
Sun Valley, ID 83353
(note: both address lines required)

Tel: 410-864-0212
Fax: +1-866-751-4986
Web: bradcleveland.com
Email: brad (at) bradcleveland.com
Twitter: @bradcleveland

What would it be worth to you, your customers, your organization, if:

You could harness the full combined potential of social media, the call center (contact center), peer communities, and self-service capabilities, to reach and serve customers where they are?

Your entire management team understood the organization-wide role in building customer relationships…