Services

Keynotes
Brad is rated one of today’s top speakers on customer service topics – he brings an unparalleled combination of know-how, behind the scenes examples, humor, and (above all) practical, cutting-edge content.
Seminars & Workshops
Brad has delivered a wide range of educational programs to management teams around the world, covering every aspect of how to deliver exceptional service.
Consulting
For over twenty years, Brad has helped clients deliver exceptional service and prepare for significant and ongoing changes in customer needs.
Writing
One of today’s most prolific customer service writers, Brad turns data and information into a well-crafted, powerful story.