The Edge of Service®, Issue 8: The Trait All Successful Service Leaders Share

The Edge of Service® Newsletter, Issue 8: The Trait All Successful Service Leaders Share

Janet Bailey was still in high school when she got her first job—working in a call center. It later evolved into a part-time arrangement that allowed her to work while she attended college. She recalls huge phones, multiple lines, and data entry on pen and paper.
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“When the phone rang, a line would blink and one of us would grab it.” She took calls for everything from the Olympic Seed Club (which was a way for kids to earn money), to Williams-Sonoma and Frederick’s of Hollywood. “It was quite an experience for a 16-year-old!”

Fast forward to today, Janet is Director of Customer Service for Starbucks—a global operation that puts her on the forefront… read more.

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