The Edge of Service®, Issue 9: How "Waiting in Line" Is Changing

The Edge of Service® Newsletter, Issue 9: How “Waiting in Line” Is Changing

If you care about delivering effective service—whether you head a multinational, direct a june2014-image2division, or are simply intent on meeting commitments as an individual—there are three things to know about queues:

  1. They will always be with us. Anytime there is demand for limited resources, there is potential for a queue.
  2. There is more science to queues than many realize. With the help of some well-established tools, you can predict to a high level of accuracy wait times and/or resources required.… read more.

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