Exclusive Resources for
The Principles of Contact Centre Management (CCM2)
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Strategic Planning Assessment Note: This Excel document will download automatically.
Customer Experience Leadership Glossary
Contact Center Management Glossary
Customer Access Strategy Worksheet
Customer Queue Calculator Note: You will need to Enable Macros when you open the calculator in Excel. You will find information on how to use the calculator and a contact for support in the Instructions tab of the downloaded calculator.
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