Social media, mobile apps and other developments are enabling the “greatest consumer movement in history.”
Podcast Series: Customer Strategy and Management Brad Cleveland is known globally as one of today's foremost experts in customer strategy and management. He has worked across 45 states and in over 60 countries, and his clients have included many service leaders. In this series, Brad discusses customer service, call centers (contact centers), technical support centers, social media, and other customer-facing environments.
In this podcast, Brad shares his reasons for believing it’s a new era in customer service.