Press Interviews

Brad is close to developments in customer service, company strategies, developments in technology and customer expectations, and can usually respond to your deadline quickly. Past interviews have covered:

  • Industry trends, statistics
  • Contact centers – e.g., changing nature, growing or declining
  • Social and mobile – how they are changing service
  • Outsourcing – growing or declining, international
  • Customer service – good and bad examples
  • Privacy and security issues
  • Customer expectations – how they are changing

To arrange an interview, please contact Brad directly at:

Email: Brad (at)
Phone: +1-410-864-0212
Twitter: @bradcleveland