Brad is close to developments in customer service, company strategies, developments in technology and customer expectations, and can usually respond to your deadline quickly. Past interviews have covered:
- Industry trends, statistics
- Contact centers – e.g., changing nature, growing or declining
- Social and mobile – how they are changing service
- Outsourcing – growing or declining, international
- Customer service – good and bad examples
- Privacy and security issues
- Customer expectations – how they are changing
To arrange an interview, please contact Brad directly at:
Email: Brad (at) bradcleveland.com
Phone: +1-410-864-0212
Twitter: @bradcleveland