hiring - Brad Cleveland

Navigating Labor Shortage in Customer Service: 3 Steps You Can Take Now

Aug 19, 2021 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture

You’ve likely seen the signs posted in retail and restaurants: “Please be patient with our team.” You’ve probably heard similar delay announcements when contacting organizations: “Due to unusually heavy demand… “ Supply and production issues are, as Carrington...

Connecting Hiring, Training and Coaching

Jul 17, 2018 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

7 Rules of the Road for Recruiting and Hiring

Jun 13, 2018 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

Hiring for Service: It’s Time for a Rethink

Feb 7, 2018 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture

In thinking about the challenging job frontline agents have these days, I was reminded of an issue of The Edge of Service® Newsletter that I published a while ago: The Edge of Service® Newsletter, Issue 14: Hiring for Service: It’s Time for a Rethink. If hiring...

7 Rules of the Road for Recruiting and Hiring

Jun 2, 2017 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos