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← eCornell Videos: Delivering Consistent Service Summary of Customer Service Research →

eCornell Videos: Retaining the “Right” Customers

November 9, 2016

Several videos I recorded for eCornell are as pertinent today as they were then. Here’s the second of five videos.

You can view the first video at Delivering Consistent Service.

This entry was posted in Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Leadership, Videos by Brad Cleveland. Bookmark the permalink.

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