Getting Started

• • Enable Macros in Excel to ensure full functionality.
  • Check the Instructions Tab for a step-by-step guide and support contact.
  • Compatible with Excel for Windows & Mac (some IT restrictions may apply).

Your download includes Brad Cleveland’s Customer Queue Calculator, a powerful Excel-based tool designed to help you:

• • Estimate staffing needs for any half-hour period.
  • Analyze key service metrics like customer delay times, employee occupancy, and workload distribution.
  • Predict system workload to ensure smooth operations.
  • Understand the “Power of One”—how each employee impacts customers and team performance.

Need Help?

If you experience any issues downloading or using the calculator, please check with your IT department or contact Debbie Harne at debbie@bradcleveland.com.