Elevating Customer Experience: From
Touchpoints to Transformations

Turn Every Customer Interaction into a Loyalty-Building Opportunity

Global Customer Experience and Service Leader | Keynote Speaker | Trusted Advisor

The Hidden Costs of Poor Customer Experience:

More Than Just Lost Customers

Poor customer experience (CX) is a silent business killer, eroding your company’s foundation from within. It’s not just about losing a few disgruntled customers—it’s a domino effect that touches every aspect of your organization:

Reputation damage spreads like wildfire, with 46% of dissatisfied customers sharing their negative experiences
Revenue loss compounds as customer churn increases and acquisition costs soar
Employee morale plummets, leading to higher turnover and decreased productivity across departments
Product development stagnates without crucial customer feedback
Partnerships and vendor relationships suffer, limiting growth opportunities

Don’t let poor CX be the anchor dragging your business down. It’s time to recognize the far-reaching consequences and take action before it’s too late.

Dominos

Customized Strategies. Proven Results.

Keynote Speaking

Keynote Presentations

Consulting

Strategic Consulting

On Demand Courses

On-Demand Training

Ignite Loyalty, Fuel Growth, Outpace Competition

Brad Cleveland, a globally recognized customer experience expert, helps you transform CX from a cost center into your most powerful profit driver. With over three decades of expertise, Brad delivers AI-amplified, human-centric solutions that create personalized customer journeys and cultivate a customer-obsessed culture across organizations.

As a trusted speaker and advisor, Brad has been featured in publications such as The Wall Street Journal, New York Times, and Forbes. He has worked as a speaker and consultant in over 60 countries for many of today’s leading brands. His award-winning books and LinkedIn Learning courses have been translated into over a dozen languages and have reached CX leaders worldwide.

When Customer Experience Matters, Top Brands Turn to Brad

- Greg Adams, TUANZ Topics, New Zealand

“‘Far too many organizations are failing to live up to their potential and, in doing so, are failing in their responsibility to really make a difference.’ So says Brad Cleveland… it’s the type of fearless yet perceptive assessment that plenty of people don’t want to hear, but one that means his opinions are exactly what many others around the world do want to hear.”

- Mont Wright, Ford Motor Company

“The time you spent with us exceeded my already high expectations. This level of understanding will help focus our efforts to improve service to our employees and customers.”

- Paul Smedley, Founder & Chair, Professional Planning Forum, British Airways (UK)

“Brad brings such a huge breadth of experience and offers a degree of insight that helps people to see things differently. Members take something new away that they can do something about in their own roles to make a difference to their customers and their business.”

- Mike Trotter, Executive Director, Center for Customer Driven Quality, Purdue University

“You’ll be happy to know that this was one of the top-rated events for this conference in its history.”

Transform Customer Experience Strategies into Action

Brad Cleveland’s books are essential reading for leaders, executives, and teams looking to turn customer experience into a competitive advantage.

With down-to-earth explanations, engaging stories, and real-world examples, Brad provides actionable strategies that help organizations break silos, improve customer service operations, and drive measurable business results.

Get these books for your team and equip them with the know-how to enhance customer experience, improve efficiency, and build lasting customer loyalty.

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Brad Books

Turn CX into Your Competitive Edge

Discover how customer experience can drive growth, efficiency, and loyalty.