This has been a brutal few years for many contact centers. Supply chain problems and the Great Resignation have caused...
Read More Quality standards that align with customer experienceDee Hock, founder and former CEO of the credit card system that became VISA International, once said, “Simple, clear purpose...
Read More Justifying Your Customer Service BudgetThere are several important aspects of how to justify your customer service budget. You’ll want to use analysis you’ve done...
Read MoreAAA • American Express • Apple • AT&T • Blue Cross Blue Shield • CBR • Consumer Electronics Association (CEA) • Cisco Systems • Coca Cola • Commonwealth of Australia (Australia) • Daimler Chrysler Dell • Department of Defense (U.S.) • Duke Power • Federal Trade Commission • Ford • HP (U.S., Netherlands, etc.) • Humana • IKEA (Norway) • Intuit • Mead Johnson Nutritionals • Met Life • Microsoft • SEE MORE >
The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way.
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