When jumping into artificial intelligence, many organizations inventory what they’re doing now and look for opportunities to automate. This fixed-pie...
Read More A CX Goal: Universal Participation in Product and Service InnovationThe world is changing, customer expectations are evolving so innovation is the heartbeat of customer experience but how do you...
Read More Customer Experience Transformation: Failure Is Not an Option“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and...
Read MoreAAA • American Express • Apple • AT&T • Blue Cross Blue Shield • CBR • Consumer Electronics Association (CEA) • Cisco Systems • Coca Cola • Commonwealth of Australia (Australia) • Daimler Chrysler Dell • Department of Defense (U.S.) • Duke Power • Federal Trade Commission • Ford • HP (U.S., Netherlands, etc.) • Humana • IKEA (Norway) • Intuit • Mead Johnson Nutritionals • Met Life • Microsoft • SEE MORE >
The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way.
Buy Now