He has worked with organizations in 45 States and 60 countries.
25 years of leadership have provided a powerful repository of trends and best practices. He can help you successfully navigate the fast-evolving omnichannel world.
Through his work with the International Customer Management Institute (ICMI), he can bring an unparalleled depth of resources and support to virtually any project.
He is 100% independent of technology suppliers.
Brad has worked with organizations ranging from small start-ups to national governments and multinational corporations, across a wide range of verticals.
An approach that works:
His focus is on people, processes, technology and strategy (isolated solutions don’t work).
Passion for great results:
Brad is focused on helping organizations understand and thrive in the new era of customer relationships.