Why Brad Cleveland?

  • Global experience:
    He has worked with organizations in 45 States and 60 countries.
  • World-leading practices:
    30 years of leadership have provided a powerful repository of trends and best practices. He can help you successfully navigate the fast-evolving omnichannel world.
  • Resources:
    Through his work with the International Customer Management Institute (ICMI), he can bring an unparalleled depth of resources and support to virtually any project.
  • Objectivity:
    He is 100% independent of technology suppliers.
  • Multichannel services:
    Brad’s speaking, research, writing and consulting services complement each other and provide clients with a full range of options.
  • Cross-vertical experience:
    Brad has worked with organizations ranging from small start-ups to national governments and multinational corporations, across a wide range of verticals.
  • An approach that works:
    His focus is on people, processes, technology and strategy (isolated solutions don’t work).
  • Passion for great results:
    Brad is focused on helping organizations understand and thrive in the new era of customer relationships.


“Brad Cleveland knows more about customer relationships than anyone on the planet.”

Alan Weiss
Million Dollar Consulting