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← Summary of Customer Service Research Does Your Executive Team Understand Staffing Tradeoffs? →

eCornell Videos: Empowering Agents with the Right Information and Training

November 15, 2016

Several videos I recorded for eCornell are as pertinent today as they were then. Here’s the third of five videos.

You can view the first video at Delivering Consistent Service and the second at Retaining the Right Customers.

This entry was posted in Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos and tagged Brad Cleveland, Call Center, Contact Center, Customer Service, empowerment, leadership by Brad Cleveland. Bookmark the permalink.

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