The Edge of Service® Newsletter, Issue 17: The Stunning Stats Behind Employee Engagement

The Edge of Service® Newsletter, Issue 17: The Stunning Stats Behind Employee Engagement I believe there are three categories of statistics any leader needs to know about employee engagement: First, employee engagement is strongly tied to customer experience. If you’re into statistical correlations, you’ll get a kick out of this: the ISS Group found that frontline service employee engagement correlates …

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Employee and Customer Engagement—The Numbers Are Stunning

Forward-looking managers are always looking for ways to increase the engagement of front-line employees. They understand that the secret sauce to the best possible service is a team that is deeply connected to the company’s mission. Can you quantify the impact of engagement? Gallup provided some interesting findings in a landmark study of the American workplace (in which 10 million …

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