Angry Customers? “…meet them where they are”

Here’s a great quote to discuss at your next team meeting: “It’s easy to accept the easy customer. But as Morantz [Craig Morantz] aptly points out, you will always deal with angry, bitter, frightened and emotional customers. Acceptance is not judging them, it’s embracing where they are at and focusing on the challenge or opportunity. Once you have identified the …

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