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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: Internet of Things

August 13, 2015

How Will the Internet of Things Impact Contact Centers?

As more smart devices become connected to the Internet, you can expect increasing impact on contact centers—beginning with the amount of data streaming into service...

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July 31, 2015

How Will the Internet of Things Affect Customer Service?

As the world becomes increasingly connected, the Internet of Things, or IoT, is becoming more prevalent. (IoT refers to the connection of wireless devices to...

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June 30, 2015

Home-Connected Devices to See Explosive Growth

As the Internet of Things (IoT) and connected devices expand, the connected-home device subset of the market is seeing rapid growth. According to a report...

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