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The Best-Managed Contact Centers: #3 – They Know that Their People Are the Key to Success

The Best-Managed Contact Centers: #3 – They Know that Their People Are the Key to Success

Jan 12, 2016 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture

Cultures vary dramatically from one organization to the next. You’d likely notice some hairstyles that you don’t see every day at Virgin Mobile’s Customer Care center. Nintendo has a break room (yes, with video games) that puts most others to shame....
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