Recently, I spoke to Megan Jones of Call Centre Helper Magazine about how to train agents to work alongside AI tools. We had a great discussion that included answers to these questions:

• Are most organizations doing what they need to do to successfully train agents to work alongside AI tools?
• What topics should be included in the training?
• How often should the training be repeated to keep agents up to speed?
• What steps should be taken to make sure the training is effective?

You can watch the video interview and read more about it at Call Centre Helper. Thanks, Megan, for the opportunity to chat about this important topic!