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Videos
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5 Secrets of Accurate Scheduling in Today’s Contact Center
February 21, 2019
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Leaders Need to Spend Time on the Frontline
January 23, 2019
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Aligning the Organization to Deliver the Best Possible Customer Experience
December 19, 2018
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Skills-Based Routing: 5 Common Problems You Can Avoid
November 15, 2018
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How to Meet Changing Customer Expectations
October 26, 2018
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Communicating Access Alternatives to Customers
October 3, 2018
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TEDx Talk: Thriving in an Always-on World
September 7, 2018
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Interpreting Benchmarks
August 22, 2018
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Revisiting Your Service Level Objectives
August 1, 2018
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Connecting Hiring, Training and Coaching
July 17, 2018
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