Brad will work with you to design an approach that is scaled and right for your business
Consulting services range from an afternoon strategy briefing to help you home in on direction, to a hands-on project that ensures your plans are implemented successfully.
Projects Usually Fall into These Categories:
- Develop powerful internal presentations:
Need your presentation to internal audiences or investors to really pop? Brad will help you key in on the right messages, and create and practice a presentation that will knock their socks off – and get you the funding, buy-in and support your project needs.
- Establish the right measures and objectives:
Are you measuring the right things? Are your measures and objectives creating positive, sustained change – or lots of reports that go unread and unheeded? Brad will help you measure and communicate the right things, and act on them to produce ever better results.
- Improve your customer experience strategy:
Brad will work with your team to identify strengths, improvement opportunities, and what you need to do now to thrive in the emerging environment.
- Troubleshoot and improve problem areas:
Whether it’s a low or inconsistent service level; quality efforts that are not showing sufficient improvement; too many or not the right metrics; cross-functional communication breakdowns, or simply being overwhelmed by the never-ending customer workloads, Brad can help!
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“Brad has been a strategic
partner for us…raising the
profile of the customer
Managing Principal, Contact Center Insights and Former VP, Duke Energy