A Partial List of Brad’s Clients

AAA • American Express • Apple • AT&T • Blue Cross Blue Shield • CBR • Consumer Electronics Association (CEA) • Cisco Systems • Coca Cola • Commonwealth of Australia (Australia) • Daimler Chrysler Dell • Department of Defense (U.S.) • Duke Power • Federal Trade Commission • Ford • HP (U.S., Netherlands, elsewhere) • Humana • IKEA (Norway) • Intuit • Mead Johnson Nutritionals • Met Life Microsoft • New York Life • Nintendo • Procter & Gamble • Prudential/AARP • Purdue University • Qantas Airways (Australia, New Zealand) • Revenue Canada • Rotary International • Sallie Mae • SC Johnson and Company • Sephora • Social Security Administration (U.S.) • Society of Consumer Affairs Telus (Canada) • The Australian Tax Office • The Hartford • TIAA-CREF • United Business Media University of California • University of Maryland • UPS • USAA • Vanguard • Verizon • Veterans Administration Vodafone (Egypt, U.K.) • Wells Fargo

“The time you spent with us exceeded my already high expectations. This level of understanding will help focus our efforts to improve service to our employees and customers.”

Mont Wright
Ford Motor Company

“You’ll be happy to know that this was one of the top rated events for this conference in its history.”

Mike Trotter
Executive Director
Center for Customer Driven Quality
Purdue University

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