Customer Service - Brad Cleveland

The Problem with Daily Averages (and the Solution)

Mar 20, 2014 | Call Center, Contact Center, Customer Service, Videos

Three Ways the Contact Center Contributes to Customer Experience

Mar 3, 2014 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Leadership, Videos

A Fundamental Shift in Customer Service

Feb 25, 2014 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Mobile, Social Media, Videos

Drowning in Data? Set Your Sights on These Key Measures

Feb 4, 2014 | Call Center, Contact Center, Customer Service, Leadership, Videos

Our Customers are in Control: 5 Factors for Success

Jan 8, 2014 | Customer Relationships, Customer Service

Until recently, the most significant developments in customer service have been those envisioned and implemented by organizations—e.g., 800 numbers, routing systems, web-based services, multimedia capabilities, and real-time analytics, to name just a few. But we are...

A Case Study in Improvement

Dec 13, 2013 | Call Center, Contact Center, Customer Relationships, Customer Service, Videos