Contact Center Strategy and Leadership Workbook
Leading the Customer Experience, Chapter 4
Note: This Excel document will download automatically for your use as an example.
Customer Access Strategy Template
Note: This Word document will download automatically for your use as a template.
Customer Queue Calculator, Version 1.2
Note: You will need to Enable Macros when you open the calculator in Excel. You will find information on how to use the calculator and a contact for support in the Instructions tab.