I recall a consulting project with a company that was struggling to provide consistent service to their customers. At times, customers had to endure painfully long waits but other times their employees were sitting idle waiting for something to happen. It became pretty obvious that the forecast was the problem, and they were convinced that accurate forecasting was impossible.

Find out the end of this story in this video from my course “Customer Service: How to Manage Customer Queues.” Get inspired to take another look at your forecasts. You might be surprised at the progress you can make.

Stories from the field: Give your forecast more attention from Customer Service: How to Manage Your Customer Queues by Brad Cleveland