Social Media Presence vs. Social Media Customer Care
According to ICMI’s recent research report The Normalization of Social Customer Care, 73% of organizations report having a social media presence, but only 39% formally support it as a customer care channel. That leaves 34% of organizations with a presence, but without...Want to Deliver Consistent Service? Build a Customer Access Strategy
Mobile Customer Support – It Takes a Cross-Functional, Unified Strategy
