Customer Service - Brad Cleveland

Social Media Requires Service and Support

Social Media Requires Service and Support

Jul 19, 2013 | Call Center, Contact Center, Social Media, Videos

Social Media Requires Service and Support

Agent Group Structure

Jul 12, 2013 | Call Center, Contact Center, Videos

Social Media Requires Service and Support

First Call Resolution

Jun 28, 2013 | Call Center, Contact Center, Videos

Social Media Requires Service and Support

The Secret to a Great Customer Service Operation

Jun 7, 2013 | Call Center, Contact Center, Videos

Social Media Requires Service and Support

Customer Expectations

May 17, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos