Customer Service - Brad Cleveland

The Two Key Agent Performance Objectives

Apr 5, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Establishing the Right Measures and Objectives

Mar 29, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Why Do We Need Good Service Across The Board?

Mar 22, 2013 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Videos

Consumer's Perspective: A Dozen Ways to Get Better Service

Mar 14, 2013 | Call Center, Customer Experience

I am often asked, both by individuals and journalists who cover consumer-oriented topics, what consumers can do short of a rant on twitter (see tip 12), to get better service when interacting with organizations. Here are a dozen recommendations: 1. Be prepared. Know...

What Leaders Should Know About Call Centers

Oct 9, 2012 | Podcasts

Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.