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Building a Culture of Engaged Employees

Building a Culture of Engaged Employees

Aug 14, 2019 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

Motivation and Engagement: Your Leadership Matters

Motivation and Engagement: Your Leadership Matters

May 21, 2019 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Quality Management, Videos

Employee Engagement Statistics

Employee Engagement Statistics

Mar 20, 2019 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Research/Statistics

Do you need to make the case for your efforts to improve employee engagement? These numbers may help: 51% of US workers are not engaged, while 17.5% are actively disengaged. (Source: Gallup) Compared with disengaged employees, highly engaged employees are 4.7x more...

Motivation and Engagement: Your Leadership Matters

Apr 12, 2018 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

Traits of Engaged Employees

Mar 28, 2018 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture

The National Business Research Institute (NRBI) identifies six traits engaged employees have in common, including: They believe in their organization. They have the desire to work to make things better. They understand the business context and big picture. They are...
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