Brad Cleveland

June 28, 2018

Contact Center Future Shock: Channels May Become Part of Our Past

While meeting with Jim Rembach of Call Center Coach at ICMI’s Contact Center Expo in...

Focus on the Next Three Hours

Recently, I was invited to participate in Jim Rembach’s FastLeader Show Podcast. It was a great experience and gave me the opportunity to reflect on...

Brad Cleveland

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: Jim Rembach

Contact Center Future Shock: Channels May Become Part of Our Past

Focus on the Next Three Hours

Contact Brad

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Contact Brad

What are your challenges?Let’s discuss how your organization can focus on the customer and thrive.

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.