leadership - Brad Cleveland

New Speaking Demo, New Era of Customer Relationships

Mar 4, 2015 | Call Center, Contact Center, Customer Service, Leadership, Videos

Leading a Distributed Team

Feb 20, 2015 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

“You have to serve…like nobody else does.”

Feb 17, 2015 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Leadership

Here’s a quotation worth discussing with your team. “Manufacturers are struggling all over the place to call themselves a manufacturer, when in reality there’s a firm in Korea, China, India copying their product with incredible detail. Today, what you have...

How Long Will Your Customers Wait for Service?

Feb 13, 2015 | Call Center, Contact Center, Customer Experience, Customer Service, Leadership, Videos, Workforce Management

Leaders Need to Spend Time on the Frontline

Jan 9, 2015 | Customer Service, Leadership, Organization and Culture, Videos