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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: Power of One

September 5, 2018

Reinforce the “Power of One”

Here are some of the steps organizations are taking to reinforce the power of one. Think through how you could approach them with your customer...

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May 15, 2018

The Power of One: Every Agent Matters

The power of one is among the most important principles for any agent to understand. This video shows the impact each person makes on service...

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