strategic value - Brad Cleveland

Boosting Your Contact Center’s Strategic Value

Oct 20, 2023 | Call Center, Contact Center, Customer Experience, Customer Service, Leadership, LinkedIn Learning

The most effective leaders focus on the contact center’s opportunity to create value for customers and the organization. There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic...

Leveraging customer interactions to provide strategic value

Oct 27, 2022 | Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Leadership

Any part of the organization that interacts directly with customers has the potential to create value on three distinct levels: efficiency, customer satisfaction and strategic value. Level three leverages customer intelligence to deliver strategic value to the...

The Strategic Value of Customer Service

Mar 13, 2019 | Call Center, Contact Center, Customer Service, Leadership

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service. In...

Boosting the Strategic Value of Your Customer Service Operation

Apr 6, 2017 | Call Center, Contact Center, Customer Service, Leadership, Videos

The Best-Managed Contact Centers: #1 – They Produce High Levels of Value

Dec 17, 2015 | Call Center, Contact Center, Customer Service, Leadership

In some organizations, you can feel the energy as soon as you walk in the door. It takes many forms: pride of workmanship, a feeling of community, good planning, coordination and the willingness to make the “extra effort.” Everybody knows what the mission...

Boosting Your Contact Center’s Strategic Value

Leveraging customer interactions to provide strategic value￼

The Strategic Value of Customer Service

Boosting the Strategic Value of Your Customer Service Operation

The Best-Managed Contact Centers: #1 – They Produce High Levels of Value

Leveraging customer interactions to provide strategic value