training - Brad Cleveland

10 Things Senior Leaders Should Know About Contact Centers

Aug 17, 2018 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture

A prerequisite to getting good support from senior management is that they have at least a basic understanding of what contact centers do. To fulfill their potential, customer contact centers need commitment and involvement from the top. And a prerequisite to getting...

Connecting Hiring, Training and Coaching

Jul 17, 2018 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

Connecting Hiring, Training and Coaching

Apr 18, 2017 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

Connecting Hiring, Training and Coaching

May 24, 2016 | Call Center, Contact Center, Customer Service, Organization and Culture, Quality Management, Videos

Connecting Hiring, Training and Coaching

Jul 14, 2015 | Call Center, Contact Center, Customer Service, Organization and Culture, Quality Management, Videos