When it comes to using artificial intelligence, many organizations just jump in and automate what they can, but those with the best service start first and foremost with customer needs and expectations and use them to guide decisions.
These organizations are giving customers choice in how they’re served. They’re deploying powerful AI capabilities to bolster and complement services, and they’re upgrading employee skills for higher value service. They’re seeing efficiency and customer loyalty move in a positive direction.
In this LinkedIn Learning video from my newest course, “Using AI in Customer Service,” I identify nine ways AI is assisting with customer service today – the nifty nine. Watch to learn more.