Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Championing the Customer in Everything You Do

My newest course on LinkedIn Learning is “Championing the Customer in Everything You Do.” It is intended for any role in the organization, at any level. I hope it will help identify how to deliver an experience that customers will remember and why each person, regardless of their department, is an indispensable part of its success.

The first principle that is discussed is “customers first.” In other words, put your customer’s needs and perspectives at the forefront of every decision and action. Watch the video about this principle below.

Customers first from Championing the Customer in Everything You Do by Brad Cleveland