Evaluating CX Improvement Initiatives

How should you assess potential projects? Perhaps there are new technologies that can help you deliver services more efficiently or sorely needed process-improvement efforts. Or maybe there is a training program that you know will bring considerable value. 

In this video from my LinkedIn Learning course Measuring the Value of Customer Service we’ll look at how to examine the costs and benefits of an improvement initiative so that you can build the business case for the investment. 

Evaluating improvement initiatives from Measuring the Value of Customer Service by Brad Cleveland