Four Words That Changed My Views

It was a privilege to speak at a recent Tugboat Institute conference, where I shared the story of meeting W. Edwards Deming early in my career. Dr. Deming was a pioneer in the quality movement. I asked him, “What’s one thing you’d change in any organization?” His four word answer has had a profound impact on my perspective of performance and success in organizations. Watch now.

Brad Cleveland at The Tugboat Institute