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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

How Contact Centers Behave

December 20, 2013

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Recent Blogs:

  • Use a CX dashboard to cut through the clutter
  • Building the “Frictionless” Organization—an Interview with Bill Price
  • Forecasting the Contact Center Workload
  • Will Contact Center Fundamentals Change?
  • Stories from the Field: Improving the Service Process

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