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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

How I Got into this Field

June 23, 2012

Brad tells the story of how he got started and how important his mentors were to him. “So many people come from so many different backgrounds” in this profession.

https://brad-cleveland-public.s3.amazonaws.com/2012/06/How-I-got-into-this-field-Cleveland-042512-Q9.mp3

Podcast: Download (Duration: 1:34 — 1.1MB)

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