Managing Customer Feedback: A Self-Assessment

Every organization receives feedback from customers, but some manage it far more effectively. Where does your organization stand? How effective is your approach?

This video, from my LinkedIn Learning course “Customer Service: Managing Customer Feedback,” includes a 10-point self-assessment that can give you a quick read on how mature your approach is and where there may be opportunities for improvement.  

Characteristics of an effective approach from Customer Service: Managing Customer Feedback by Brad Cleveland