Quality Standards: As many as you need, but as few as possible

Can you have too much of a good thing? Well that can certainly be true with quality standards. If you have way too many, your team will become numb to them. My recommendation is to establish as many quality standards as you need, but as few as possible.

In one of my recent LinkedIn Learning Courses, “Quality Standards in Customer Service,” I identify four important steps you can take to minimize the number of quality standards you need, and ensure that those you have really make a difference.

Ensuring your quality standards are effective from Quality Standards in Customer Service by Brad Cleveland