When it comes to empowering employees to do their best, incentives, rewards, and other motivational tactics typically have limited impact. But you can implement strategies that knock down barriers to great work and significantly improve your customer service. Here’s a look at common demotivators, the stuff that gets in the way, and what you can do to make things better for your employees. Address these things and you’ll see motivation begin to soar.
Watch the video below from my LinkedIn Learning course “Customer Service: Motivating Your Team” to consider how to remove the demotivators at your organization.
Removing barriers: Demotivators from Customer Service: Motivating Your Team by Brad Cleveland