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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Reports Must Tell the Truth

November 15, 2013

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Recent Blogs:

  • From Troubadour to Catalyst: How Stories Drive Change in Customer Experience
  • The Power of Meaningful Work in Customer Service
  • 7 Characteristics of Customer Advocacy: A Self-Assessment
  • Managing Perceptions When Capacity Is Limited
  • Four Words That Changed My Views

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