customer relationships - Brad Cleveland

A Case Study in Improvement

Dec 13, 2013 | Call Center, Contact Center, Customer Relationships, Customer Service, Videos

Perspective on Social Media

Dec 6, 2013 | Call Center, Contact Center, Social Media, Videos

Customer Service Accessibility

Nov 22, 2013 | Call Center, Contact Center, Customer Access Strategy, Videos

Do You Hire for Skills or Affinity for Service?

Nov 8, 2013 | Call Center, Contact Center, Customer Service, Videos

A Dozen Ways to Cultivate Customer Relationships (eCornell)

Nov 7, 2013 | Customer Relationships

The principles behind building profitable customer relationships will never go out of style. From the days of the corner store to today’s most agile multichannel enterprises, these 12 principles remain the backbone of cultivating successful relationships. Read this...