Athletes often describe their best coaches as mentors and supporters that pushed them to be their best. Unfortunately,...
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Empowering Your Customer Service Team
Many organizations want to do the right thing for customers, but too often put a multi-layered, time-eroding approval process in place to get there. By...
Read More >>>eCornell Videos: Empowering Agents with the Right Information and Training
Several videos I recorded for eCornell are as pertinent today as they were then. Here’s...
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