hiring - Brad Cleveland

Connecting Hiring, Training and Coaching

Apr 18, 2017 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture, Videos

7 Rules of the Road for Recruiting and Hiring

Jul 21, 2016 | Call Center, Contact Center, Customer Service, Organization and Culture, Quality Management, Videos

Connecting Hiring, Training and Coaching

May 24, 2016 | Call Center, Contact Center, Customer Service, Organization and Culture, Quality Management, Videos

Innovative Hiring Practices

Nov 12, 2015 | Call Center, Contact Center, Customer Service, Leadership, Organization and Culture

Here are samples of things different organizations are doing to find, attract and hire the people they need: Zappos offers new employees payments equivalent to one month’s salary to leave. This helps ensure that those who stay truly want to be there. In...

Hiring Statistics

Nov 5, 2015 | Call Center, Contact Center, Customer Service, Leadership, Research/Statistics

73% of contact centers say the complexity of customer contacts is increasing. (Source: ICMI) 73% of recruiters have hired a candidate through social media. (Source: Jobvite) Job posts get 36% more applications if accompanied by a recruiting video. (Source: Jobcast) A...