The Edge of Service® Newsletter, Issue 8: The Trait All Successful Service Leaders Share
Janet Bailey was still in high school when she got her first job—working in a call center. It later evolved into a part-time arrangement that allowed her to work while she attended college. She recalls huge phones, multiple lines, and data entry on pen and paper.
“When the phone rang, a line would blink and one of us would grab it.” She took calls for everything from the Olympic Seed Club (which was a way for kids to earn money), to Williams-Sonoma and Frederick’s of Hollywood. “It was quite an experience for a 16-year-old!”
Fast forward to today, Janet is Director of Customer Service for Starbucks—a global operation that puts her on the forefront… read more.
Receive The Edge of Service® Newsletter in your inbox. Sign up today!