For years, a well-known company had high turnover in their customer service department. Customer ratings were low and employees jumped at any chance to move to other jobs. This department was second from the bottom in an annual company-wide survey of employee satisfaction.
But a change in management turned everything around because the new director focused on helping employees find more meaning in their work. Learn more about what he did in this video from my LinkedIn Learning course “Customer Service: Motivating Your Team.”
Meaningful work from Customer Service: Motivating Your Team by Brad Cleveland